FAQ

Donors FAQ: Your Guide to this One-Stop Giving Website


Q. Valley Gives is back! What do I need to know?

The Community Foundation of Western Massachusetts has revived Valley Gives, a "one-stop-giving" online platform, to help connect donors with nonprofits in need across the Pioneer Valley now and beyond the COVID-19 crisis. 

Formerly a single giving day event, the Valley Gives platform will remain open for months to come, helping uniquely generous community to give back to nonprofits serving Hampden, Hampshire, and Franklin counties.

Beginning May 5, 2020 onward, you’ll be able to quickly and easily donate to nonprofit organizations you care most about--all in one place. Discover new giving opportunities to help more people in our region, and inspire your family and friends to give through our easy-to-use peer fundraising tool.


Q. When does Valley Gives begin?

On May 5, 2020, you'll be able to give nonprofits through the months of crisis and recovery ahead. 


Q. How often will donors be able to give?

As often as you like! We encourage you to donate to the nonprofits and causes you already know and support, and to explore the site to learn more about other organizations in need. You can even set up your own peer-to-peer fundraising page to get your friends and family on board.
 

Q. Can I still give directly to the nonprofits I want to support?

Yes! Valley Gives is additional way to generate needed funds for local nonprofits; giving to local nonprofits through their websites is still highly encouraged.


Q. How will donations be disbursed?

Each donation made to a participating nonprofit will be disbursed directly from GiveGab via direct deposit in five (5) business days.


Q. Are donations tax-deductible?

Yes, all gifts made on the Valley Gives website are tax-deductible to the extent allowable by law. 


Q. How much of my donation goes toward the nonprofit organizations?

GiveGab retains a 4% campaign management fee from all donations.

Credit Card processing fees are an additional 2.5% + $0.30 for all major credit cards (Visa, MasterCard, American Express, and Discover). You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization. Individuals who donate more than $100 will be given the opportunity to pay via electronic debit. The associated fee is $3.00 per transaction and would take place of the 2.5% + $0.30 credit card fee. All donations are final and cannot be refunded.

ACH processing fees are a flat rate of $3 (+ GiveGab platform fee of 4%) for donations of $100 or more. If a donation is under $100, the ACH option is not available.


Q. Who will receive my contact information?

The organization(s) you choose to support will have access to your name and email address. 


Q. Do I need to create an account with GiveGab?

No. You do not need to create an account to make a donation. The benefits of creating an account include collection of tax receipts; traking your donations; following charities you support; and engaging in future volunteering and donations. Your tax receipt is emailed to you immediately upon processing your donation. To claim a donation as a deduction on U.S. taxes, you should retain the donation receipt as an official record.


Q. Can I make donations via a mobile device?

Yes! Simply visit Valley-Gives.org on your mobile device.


Q. If I have additional questions, who should I contact?

You can use the blue chat bubble located in the bottom right hand corner of valley-gives.org or email CustomerSuccess@givegab.com.

Nonprofit FAQ


Q. Valley Gives is back! What do I need to know?

The Community Foundation of Western Massachusetts has revived Valley Gives, a "one-stop-giving" online platform, to help connect donors with nonprofits in need across the Pioneer Valley now and beyond the COVID-19 crisis. 

Formerly a single giving day event, the Valley Gives platform will remain open for months to come, helping uniquely generous community to give back to nonprofits serving Hampden, Hampshire, and Franklin counties.

Beginning May 5, 2020 onward, donors will be able to quickly and easily donate to area nonprofit organizations--all in one place. Valley Gives will help donors discover new giving opportunities to help more people in our region, and inspire their family and friends to give through our easy-to-use peer fundraising tool.


Q. When does Valley Gives begin this year?

The Valley Gives site will be available to donors beginning on May 5, 2020.


Q. How often can a donor give?

As often as they would like! They can make one-time donations, set up recurring donations, and set up peer-to-peer fundraising pages to encourage their friends and family on board to give to your organization.


Q. How will donations be disbursed?

Each donation made to a participating nonprofit will be disbursed by GiveGab via direct deposit in five (5) business days.


Q. What is GiveGab?

GiveGab is a nonprofit giving platform that helps nonprofits to raise needed funds, engage donors, and manage volunteers quickly and efficiently. 


Q. Are donations made on Valley Gives tax-deductible?

Yes, all gifts made on the Valley Gives website are tax-deductible to the extent allowable by law. 


Q. What are the GiveGab processing fees?

GiveGab retains a 4% campaign management fee from all donations.

Credit Card processing fees are an additional 2.2% + $0.30 for all major credit cards (Visa, MasterCard, American Express, and Discover). Donors are given the option to cover the fees and if they choose this option, 100% of their online charitable gift will go to the receiving organization.

Individuals who donate more than $100 will be given the opportunity to pay via electronic debit. The associated fee is $3.00 per transaction and would take place of the 2.5% + $0.30 credit card fee.

ACH processing fees are a flat rate of $3 (+ GiveGab platform fee of 4%) for donations of $100 or more. If a donation is under $100, the ACH option is not available. The Community Foundation of Western Massachusetts does not charge a processing or administrative fee.

All donations are final and cannot be refunded.


Q. Who can donate?

Anyone may donate. Contributions may be made via credit card, debit card, ACH and mobile payment applications. Donations will be received and receipted by GiveGab.


Q. How will donations be distributed?

Each donation made to a participating nonprofit will be disbursed directly from GiveGab via direct deposit within 5 business days.


Q. What is the state charitable solicitation registration?

Nonprofits are held to a high standard of government regulation and public scrutiny. And that is with good reason! Eligible 501(c) nonprofits are exempt from federal corporate taxes and have access to public funding. These benefits are not typically available to for-profit businesses, so laws are in place to protect the public and ensure nonprofits do not abuse their financial advantages. The IRS and states all have requirements for nonprofits.


Q. Why is state charitable solicitation registration compliance important?

While 501(c) nonprofits receive key financial benefits, the penalties for noncompliance can be serious. The IRS can revoke a nonprofit’s tax exemption and impose fines that can accrue daily. The states can administratively dissolve a nonprofit corporation and levy steep financial penalties. Perhaps worst of all, an organization can lose out on a grant or large donation because it has not kept itself in good standing.

Taking a proactive approach to compliance helps ensure the sustained success of the organization. The cost of staying compliant is small in comparison to the much larger costs of noncompliance. The saying, “an ounce of prevention is worth a pound of cure” could not be more true in this context.


Q. What are the key aspects of state charitable solicitation registration compliance?

The IRS provides tax exemptions to eligible nonprofits under IRC 501(c). Public charities and private foundations receive 501(c)(3) tax exemption. The IRS scrutinizes organizations when they apply for 501(c)(3) but also ensures that those organizations meet the ongoing obligations to remain eligible. Nonprofits must file a 990 tax form each year with the IRS to disclose their financial data for the year.

Each state has their own set of requirements. Nonprofits are typically incorporated in a given state as a nonprofit corporation. The state in which the nonprofit has incorporated will impose requirements on the nonprofit, and those responsibilities typically span across multiple state agencies. Usually nonprofits must submit an annual filing to the corporations division of the secretary of state, maintain its license to fundraise (charitable solicitation registration), file for a state business license, and maintain state-level tax exemption with the revenue department. As nonprofits expand outside of the state or operate nationwide, they must comply with the same items in each other state as well.

In addition to IRS and state filing requirements, nonprofits must keep adequate records. Keeping accurate and complete records is critical in the event that an organization is audited. It is also common that board members or donors request information from the organization. Finally, records are necessary for submitting applications and renewal filings with various government agencies.

When you check the box you are attesting (defined as "declaring that something exists or is the case") that your organization is compliant with applicable state fundraising requirements in the states in which you may solicit donors using the GiveGab platform.


Q. Do you have additional resources to reference about state charitable solicitation registration?

Yes! Here are a few more resources from Harbor Compliance to help you:


Q. How can I ensure my organization receives its donations?

In order to receive your donations via ACH transfer, GiveGab requires a checking account eligible to receive ACH transfers and withdrawals. Your donations will be deposited within 5-7 business days on a daily rolling basis.

If your organization supplies the wrong type of bank account (such as a savings account), or the wrong account numbers, GiveGab will be in touch! After 30 days, if GiveGab hasn't heard from your organization, they will refund gifts back to the donors.